When Will My Order Be Processed?
We want to make sure you get your items as quickly as possible. Before placing your order, please check that you’ve selected the correct product, size, color, and quantity, where applicable. Modifications or cancellations cannot be made once the order has been processed.
Orders are processed within 2–3 business days of ordering and ship the day after processing is complete.
Depending on the shipping destination and product availability, orders dispatched from our local warehouse have an estimated delivery window of 3–5 business days. Orders fulfilled from our origin warehouse have an estimated delivery window of 10–15 business days. Processing times may be extended during public holidays and peak promotional periods.
Shipping Confirmation
We will email you a shipping confirmation once your order has shipped so you can track your package.
Shipping costs depend on the package weight and delivery location.
Customers are responsible for applicable customs duties and taxes on international orders.
Tracking
Please track your order and respond to any requests from customs or the carrier. If a package is returned to sender or delivery fails because the recipient did not respond or provide the required information, we may be unable to offer a refund or a free replacement. You may need to place a new order.
Delivery
Your local customs office may require additional documents or time to clear your package, which may delay delivery.
Your order may be delivered by your local postal service or a courier. In areas served by the local postal service, your package may arrive with your regular mail.
If you are unavailable when delivery is attempted, the carrier may leave a notice explaining how and where to collect your package.
Taxes & Duties
Import taxes, duties, and related customs fees may be charged when the package arrives in the destination country. The customs authorities in that country determine these charges.
The recipient is responsible for paying these charges. NOVARA NEXUS LLC does not cover them. For details, please contact your local customs office.
Customs & Regulations
Please check the import and postal restrictions for your destination before ordering. We cannot be held liable for items that the destination country does not accept.
Foreign Transaction Fees
If your card account is in a currency other than U.S. dollars, your card issuer may apply an exchange rate different from the one shown on our website. Your bank or card issuer may also charge a foreign transaction fee.
Your bank or card issuer determines the applicable exchange rate and fees. Please contact them for details.
Prices may be displayed in your local currency while you browse. Checkout is in U.S. dollars (USD).
Cancellation / Changes
If you need to change or cancel your order, please contact us immediately. Changes and cancellations are available only before our warehouse processes your order.
Orders that have already been packed or shipped cannot be canceled.