1. Ordering
Do I need an account to place an order?
You can place an order as a guest. If you create an account, you can check your order status and view your order history. You can also opt in to receive updates about new products and promotions.
What if I forgot my password?
Go to the sign-in page and follow the password reset instructions. If you need help accessing your account, contact us at service@novaranexu.com.
What if I entered the wrong email address?
Contact us as soon as possible with your order number and the correct email address. We can help update your contact details and confirm whether a name or shipping address correction is still possible. These updates do not change the items in your order.
What currency will I be charged in?
Orders are charged in U.S. dollars (USD). If your payment account uses another currency, your payment provider may apply its own exchange rate and charge a conversion fee.
What payment methods do you accept?
The available payment methods are shown at checkout. Please review your options before placing your order.
How is my payment information handled?
Payment information is entered through checkout and handled by the applicable payment provider. Please do not send full card numbers, security codes, or passwords by email.
How do I change or cancel my order?
Contact us as soon as possible with your order number and the details of your request. We can review cancellation requests before an order is packed or shipped. If you need a different item, contact us to see whether cancellation and reordering are possible.
If we cancel all or part of an order after collecting payment, we will refund the canceled items to your original payment method. If you request a cancellation after placing an order, a cancellation fee of 30% of the total order price applies where permitted. We will confirm whether your request can be completed.
How do I enter my shipping address?
Enter a complete address where you can receive your package. Include your street address, apartment or unit number if applicable, city, state or region, postal code, and country. If checkout requires Latin characters, use the spelling your local postal service uses for international shipments.
Can I change my shipping address after placing an order?
Email us as soon as possible with your order number and the correct shipping address. Address changes can only be made before the order has been processed for shipment. We will confirm whether the address was updated.